FAQ

Everything you need to know about shiver.

General
What is shiver?

shiver is an advanced all-in-one Discord bot providing powerful utilities in your DMs and servers. No external tools needed — everything is accessible through slash commands.

How do I use the bot?

Add shiver to your server or apps, then use slash commands directly in Discord. Visit the Commands page for a full list.

Can I use shiver in DMs?

Yes. Most commands work in direct messages. Moderation commands are server-only and require appropriate permissions.

How often is shiver updated?

We release regular updates with new features and bug fixes. Premium users get early access.

Setup & Permissions
How do I add shiver to my server?

Click "Add to Discord" on the homepage. You need Manage Server permissions to invite the bot.

What permissions does shiver need?

Basic permissions: Send Messages, Embed Links, Attach Files. Moderation commands require admin or moderator permissions, clearly indicated when used.

Pricing & Support
Is shiver free?

Yes. Most features are free. Shiver+ is a premium tier with enhanced capabilities and higher limits for users who want to support development.

What is the refund policy?

All purchases are final and non-refundable. We do not accept returns, refunds, or chargebacks for any product or service purchased on shiver.one - including Shiver+ subscriptions (monthly or lifetime), credits, or any one-time purchases. By completing a purchase you expressly accept this policy. Exceptions apply only where required by mandatory consumer protection laws in your jurisdiction. See our Terms of Service for full details.

Is my data safe?

Yes. When signing in to shiver.one, we use Discord OAuth 2.0 - we never see your password, only your public profile (username and avatar). The connection is encrypted over HTTPS, your session is stored only in your own browser, and we do not share your data with third parties. You can revoke access at any time in Discord Settings > Authorized Apps. See our Privacy Policy for full details.

Where can I get support or suggest features?

Join our Discord server for support, updates, bug reports, and feature suggestions. We value community feedback.